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FAQs - Voice Mail


FAQs - Voice Mail

Below is a list of common questions regarding voice mail. Please pick from the following voice mail faqs:

What will voice mail do for me?

Voice mail takes messages from callers when you can't answer your phone, your phone is turned off or you're on a call, or if you are out of your coverage area. It keeps you in contact with your friends and family, you won't miss a thing.

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How many messages will voice mail hold?

Your i-wireless voice mail holds up to 20 three-minute messages. Messages will be saved for 15 days in your mailbox.

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How can I have voice mail added to my account?

Voice mail is automatically set up when you activate your i-wireless phone.


It's easy to order! Click here and click the Order Now button. Complete the form and you'll have your new voice mail service!

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How much does voice mail cost?

As an iWireless customer your voicemail comes with the purchase of your phone. Checking your voicemail will be charged according to the rates of your iWireless voice plan.

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Does my i-wireless account get charged when someone leaves a message in my voice mail box?

No, your account does not get charged when your caller leaves a message. Your account will be charged normal per-minute rates when you retrieve your messages from your i-wireless phone. Your account is not charged for retrieval if you are calling from another touch-tone phone.

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How do I set up my voice mail?

  1. Voicemail can be accessed 3 different ways:
    • Call the voicemail message center number at 513-240-0190
    • Call your i-wireless phone number from your i-wireless phone
    • Call your i-wireless phone number from any touch-tone phone
  2. When you hear the voice mail greeting (this greeting comes after the announcement telling you how many minutes you have for this call), press * to interrupt the greeting.
  3. The system will ask for a temporary password. Your temporary password is 1111.
  4. When prompted, use your touch-tone keypad to enter a new, easy-to-remember 4 to 15 digit password, then press #. This is now your password for retrieving messages. Be sure to write this password down and save it in a secure place in case you forget your password and need to remind yourself.
  5. When prompted please record your first and last name. This recording of your name will be played to other i-wireless subscribers when they access a message left by you in their i-wireless mailbox.
  6. Choose whether to record your own, personal mailbox greeting or use the system greeting. If you choose to record a personal greeting, record your greeting when prompted.

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How do I listen to my voice mail messages?

  1. Call your i-wireless phone number from your i-wireless phone or any touch-tone phone.
  2. Press * to interrupt the voice mail greeting.
  3. Enter your password and press # again. Your messages will be played for you.
  4. After you've listened to a message, the system will prompt you to save or erase. If you do not respond, your message will be skipped and the next message will begin to play. Your mailbox can store up to twenty, 3-minute messages for up to 15 days.
    • Erase: Press 7
    • Save: Press 9

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How do I send a message to another i-wireless subscriber's mailbox?

  1. Call your i-wireless phone number from your i-wireless phone or any touch-tone phone.
  2. Press * to interrupt the voice mail greeting.
  3. Enter your password and press # again.
  4. Press 2 to send a message and follow the prompts.

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I forgot my voice mail password. What do I do?

Just contact Customer Care and we'll reset your password to 1111 within 24 hours. Click here to fill out the form online or call us at 1-888-248-1642 (option #3).

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How do I change my password?

  1. Call your i-wireless phone number from your i-wireless phone or any touch-tone phone.
  2. Press # to interrupt the voice mail greeting.
  3. Enter your password and press # again.
  4. Press 4 2 1 and follow the prompts.

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How do I change my mailbox name or greeting?

  1. Call your i-wireless phone number from your i-wireless phone or any touch-tone phone.
  2. Press # to interrupt the voice mail greeting.
  3. Enter your password and press # again.
  4. Press 4 3 and follow the prompts.

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Important Note Regarding Voice Mail

i-wireless users lose their voice mail privileges if their i-wireless account has a zero-balance (no money left in airtime account). This means the user's voice mail box will not allow voice messages to be deposited until they add minutes back into their account. If your account maintains a zero-balance for 60 days or longer, your voice mail box will be deleted and the user must request voice mail activation if and when you add money to your account. If you do not set up your voice mail box within the first 2 months after a new account activation, your voice mail box will be deleted and you will need to request voice mail activation if you decide you wish to add it to your account later.

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