i-wireless : help : faqs : Mega Plan

Below is a list of common questions regarding the Mega Plan for your i-wireless phone. Please pick from the following Mega Plan faqs:

What is a monthly renewal date?

Your monthly renewal date is the date each month that i-wireless collects the fee for your next month of Mega Plan service from your account balance. The system will collect the fee from your account at approximately 12:01 a.m. on your monthly renewal date.

Monthly renewal dates are based on a calendar month. If you begin your Mega Plan on the 11th, your next monthly renewal fee will be due at approximately 12:01 a.m. on the 11th of each following month

What if your monthly renewal date is the 29th, 30th, or 31st?

In a month that does not contain your renewal date, your monthly renewal date will be the last day of the month. For example, if your monthly renewal date is the 30th, in February, your fee will be collected on the 28th.

You will need at least $60 on your account by 12:01 a.m. on your monthly renewal date to renew your next month of Mega Plan service. The system will look for your next payment and automatically collect the next monthly renewal fee. When the renewal fee of $60 has been collected and the next month of Mega Plan is added to your account, you will receive this text message the following morning:

"Your acct was charged $60 and u have the Mega Plan until xx/xx. Your next monthly fee of $60 will be due xx/xx."

What if I miss my renewal date?

If you miss your monthly renewal date but would like to sign up for another month of unlimited service, simply bring your balance back up to $60 or more within 31 days of missing your monthly renewal collection date. Within 30 minutes, the system will collect $60 from your account, provide you with another month of the Mega Plan & a NEW MONTHLY RENEWAL DATE.

If you do not have a balance of at least $60 in your account when the system looks for the monthly renewal fee, no money will be taken from your account. Your account will automatically switch to pay-per-use status, with the following rates: Voice: 35¢ peak,10¢ nights and weekends.

Peak times are Monday - Friday 7 a.m. to 7 p.m. Data: 15¢ per text message sent, free to receive, 15¢ per picture message sent, free to receive, 5¢ per kilobyte for WAP browsing.

What are these text messages?

You may receive text messages from iWireless while on this plan, informing you of anniversary dates, account balance, etc. These are of no charge to you, but are friendly reminders of your accounts status.

How do I sign up for nationwide roaming?

There's no need to sign up. You must be on the Mega Plan and have money in your account to pay the $0.10 a minute roaming charge. That's it.

How will I know when I am roaming?

Before making a call, look for the "i roam" tag at the top of your phone's screen.

Will my phone still work the same when I roam?

When you roam your i-wireless phone will NOT be able to send a picture message or download ringtones, graphics or games.

What happens when my monthly renewal date expires while I am roaming?

Make sure to add money before your monthly renewal date comes. If your monthly renewal date arrives and you don't have enough balance for the $60 monthly fee, you phone will no longer work when you are roaming. Dial 1-877-231-2402 from a landline phone and follow the prompts to add money to your account when this happens.

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FAQs - Mega Plan