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More Frequently Asked Questions
FAQs
Lifeline Wireless Program
How do I set up my voicemail?
- Call your 10 digit phone number from your i-wireless Lifeline Phone
- You will hear the voicemail set-up greeting. Interrupt it by pressing *
- The system will ask for a temporary password. Enter 1111
- At the prompt, enter a new 4 to 15 digit number, then press #. This is your password.
What rate plans are available with i-wireless Lifeline?
Lifeline customers are able to select any of the following great rate plans:
- The Connect Plan: No Monthly Service Fee
- 250 Local Anytmes Minutes, .10¢ per additional local minute
- .10¢ per roaming minute
- 250 Text Message per month, $0.20 per additional message
- The Unlimited Talk & Text Plan: $25.00 Per Month ($22.75 in KY)
- Unlimited Anytime Minutes
- Unlimited Text Messaging
- 100 Nationwide Roaming Minutes, .10¢ per additional roaming minute
- .05¢ per Data Kb
- The Mega Monthly Plan: $35.00 Per Month ($32.75 in KY)
- Unlimited Anytime Minutes
- Unlimited Text Messaging
- 1,000 Nationwide Roaming Minutes, .10¢ per additional roaming minute
- 100Mb of Data per Month
- .05¢ per Data Kb Overages
- The Mega Monthly + Smart Data Plan: $50.00 Per Month ($47.75 in KY)
- Unlimited Anytime Minutes
- Unlimited Text Messaging
- Unlimited Nationwide Roaming Minutes
- Unlimited Web Access
Can I change my lifeline rate plan?
Yes, you may change from one Lifeline rate plan to another without going through the eligibility process again. To change your rate plan dial #TXT from your phone.
How do I keep my discount?
In order to keep your Lifeline Discount it is very important to use your phone throughout the course of the month by placing or receiving a call. If you do not place or receive a call for 90 consecutive days on the Connect Plan or a service fee is not collected on the Unlimited Talk & Text or Mega Monthly Plans for 3 consecutive months, your account will be cancelled and you will have to re-enroll in the Lifeline program.
All Lifeline customers that have not activated new Lifeline service in the past 30 days will receive a recertification mailing or text message between the months of May and July that must be completed/replied to in order to keep your discount. Failure to comply with the recertification process may result in a loss of the Lifeline discount. Please note that if your address changes or you no longer qualify for a program that is eligible for the Lifeline Wireless discount you will need to notify i-wireless at 1-877-339-5499. Your recertification mailing will be delivered to your address on file.
Which Government Assistance Programs are Qualified for Lifeline?
- Section 8 Housing/Public Housing
- Medicaid
- Food Stamps
- Supplemental Security Income (SSI)
- HEAP (Home Energy Assistance Program)
- Social Security Disability Income (SSDI)
- Ohio Works First (Formerly AFDC) TANF
- Free School Lunch Program
**Ohio customers can also qualify through Income Eligibility
How do I contact customer care?
To contact customer care dial 611 from your wireless phone or call 1-877-339-5499.
Helpful Hints
- To add money to your account dial: #PAY (#729)
- To check your balance dial: #BAL (#225)
- To check usage dial: #MIN (#646)
- To change your rate plan dial: #TXT (#898)